Customer satisfaction is a priority at Maisons du Monde, and the customer service staff is committed to providing fast, personalized responses to all the questions of our customers and our stores, which is why the customer service department has two separate divisions : e-commerce support and after-sales service.
The customer service department recruits many types of profiles. What matters is the desire to join Maisons du Monde and provide great customer service.
Read on for a sampling of our jobs in customer service !
Meet some of our staff
As a customer service agent, you handle e-commerce customers using the resources and procedures defined by Maisons du Monde to provide the best solution for the customer. You handle incoming and outgoing calls, emails, letters, chat, instant messaging and social media and you ensure full customer satisfaction.
Your sense of customer service and empathy enable you to follow and respect the after-sales procedures and assist the customers. You have excellent listening skills and are able to quickly understand and analyse the information in order to find a solution and act accordingly. You have a good telephone manner and interpersonal skills to control and direct the dialogue with customers, and always with a smile!
Prospects for promotion
- After-Sales Team Leader
- Pre-Sales Team Leader